Hands-on support from integration experts
Dealing with integrations, there will always be edge cases that technology alone cannot solve. That’s why customer support is central to our approach.
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We're your extended integrations team covering 200+ ATS and HRIS systems
When integrations are critical to your product's success, you need partners who understand every system's nuances. We handle the integration complexity so you can focus on building your product.
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Direct access to our engineering team
All our customers have access to a shared Slack channel with access to our team, including the engineers that build the integrations.
We know nearly all edge cases
When you hit a roadblock, just message us. The engineer who's handled that exact issue will jump in with the solution.
We join your customer calls
Our engineers answer technical questions on the spot, handle security questionnaires, and provide the expertise that helps you close deals
We liked the eye-to-eye collaboration with the customer success and support team: having a joint Slack channel where the technical team is always available and helpful and the responsiveness to building new integrations we requested.
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Kombo’s team is proactive, responsive, and easy to work with. As an example, we raised a question this morning and received a response within 10 minutes.
Kombo has the most complete ATS API in the market with the most responsive team out of everyone we spoke with.
Customer Love
FAQs
Every customer gets an invite to a dedicated Slack channel that includes your team and our integration specialists. We encourage you to ask technical questions, share integration challenges, and brainstorm solutions together.
Our support engineering team handles most day-to-day support, but our entire team — including backend engineers, product managers, and founders — regularly jumps in to solve complex integration challenges and dive into customer use cases.
Absolutely. Beyond answering API questions, we offer to join and assist during onboarding calls, code reviews, architecture consultations, and even custom integration development for enterprise customers with unique requirements or systems like Avature.
We're constantly expanding our integration coverage. If you need a specific system, we'll prioritize building it and commit to a specific timeline. We work directly with you to ensure you can deliver on customer and prospect requests.